See Relay, screen by screen.
From typing your website address to a lead in your inbox: how Relay learns your business, answers on your site and WhatsApp, hands you the leads, and shows you what to fix.
The screens are drawn from Relay's own, filled in for a made-up solar installer. Relay lives inside ChatPlotDB, our platform, so that's the name on them.
Start with your website address.
Open Relay in ChatPlotDB, type your website address and name your assistant. Relay then reads your site: its pages, the PDFs they link to and the pictures on them, ticking off each step as it goes.
- It follows robots.txt and your sitemap, and reads pages built with JavaScript.
- Linked PDFs are read too, scanned ones included.
- Re-sync is Manual to start. Make it weekly on any plan, or daily on Premium and Enterprise.
- Up to 500, 2,000 or 5,000 pages by plan, once you verify your site (100 before).
See what it learned, and correct it.
After a sync, the Knowledge tab shows what Relay took from your site. A Business brief sums up the business in ten fields you can edit. Name the pictures it wasn't sure of, and add what the site doesn't say.
- Prices, specs, hours and contacts come only from what your pages state.
- Your edits to the brief win, and so do the names you give pictures, sync after sync.
- Add a page by its URL, paste text, or upload a file. CSV and Excel files become tables.
Ask it what your customers ask.
Test chat answers the way your website will, before any customer sees it. The facts come first in words, then a table or a chart when the figures call for one, with the pages it used under Sources.
- Ask for a chart and you get a chart; ask for a table and you get a table. Compare figures without naming either and you get both.
- Before a reply goes out, its figures are checked against your pages.
- When your pages don't cover a question, it says it couldn't find that on your site and offers a way to reach you.
- It replies in your customer's language and script, and can show pictures and video links from your site.
One line of code, in your colours.
Copy one script tag from the Install tab and paste it into your site; there are steps for each platform. Then set how the widget looks, and Install shows where it has been seen.
- Steps for HTML, Next.js, React, WordPress, Webflow, Shopify and Google Tag Manager.
- It loads only on the domains you allow.
- Choose the colour, the corner or a bar along the bottom, the theme, the greeting and up to six starter questions.
- Your own logo on the button on Premium and Enterprise. The powered-by line comes off on Enterprise.
The same answers on your WhatsApp number.
Connect your own WhatsApp Business number through Meta's Cloud API, with your own Meta app; the setup card counts off the seven steps. Customers who message the number get the same answers, in their language, formatted for WhatsApp.
- Charts arrive as images, small tables as aligned text, and sources as links.
- A WhatsApp button for your site opens a chat on a phone and shows a QR code on a computer.
- Replies go out within WhatsApp's 24-hour window.
- Meta bills its fees to your own account. WhatsApp is on every plan.
A buyer leaves their details. You get the lead.
When a visitor looks ready to buy, asks for a person, or asks something Relay can't answer, it offers a short form after the answer: a name, and a phone number or an email. The lead goes to Slack or your inbox, and into the Leads tab.
- On WhatsApp there's no form: the lead comes with the number and the profile name.
- Each notice carries the reason, the page, a summary and a link to the conversation.
- Filter leads by date, channel and reason. Admins can download them as CSV.
- A webhook on every plan sends each lead to Zapier, Make, Google Sheets or your own system.
A person takes it from there.
Human handoff starts off; switch it on in Settings. Then, when a customer asks for a person, the chat waits in Conversations, and whoever presses Join talks to the customer directly until they hand it back.
- Reply from Conversations, or from a Slack thread when you've set a channel.
- Take over any live chat, even when nobody asked.
- Set team hours, 24/7 or your own, and how long a customer waits: 2 minutes to start.
- Answer later by email, attachments included, when the visitor left an address.
See what it couldn't answer. Fix it once.
Questions Relay couldn't answer land in Gaps, grouped and counted. Write the answer once and Relay uses it from the next question on. Quality writes test questions from your pages, Relay answers them, and a separate AI judge grades each answer.
- An answer you add becomes a source that comes before your pages.
- A question that comes back after you resolved it shows as Asked again.
- Grades say what slipped: Partly right, Wrong, Not found, Wrong page, Wrong picture, Missing table or chart.
- Checks run after a sync that changed your content, or when you press Run check: 2, 10 or unlimited a month by plan.
Your week, at a glance.
Overview adds up the last 7 or 30 days: conversations, buying intent, how much Relay answered, ratings and the credits it used. Conversations holds the transcripts, filtered by status, rating, channel or buying intent.
- Buying intent counts chats that looked ready to buy, and chats with any interest.
- Sales alerts tell you when a chat looks ready to buy: on to start, up to 10 a day.
- Chips mark WhatsApp chats, leads, buying intent and chats a person joined.
Bring your team. Pick a plan.
Invite your team from ChatPlotDB's admin area. Members see Conversations and Leads; admins see all of Relay. Every plan lets you choose the AI model Relay answers with.
- Everyone gets a Relay role: Owner, Admin, Member or No access. Members see Conversations and Leads.
- Starter includes 2 Relay members, Premium 3 and Enterprise 10, the owner counted. Each extra member is $7 a month. Adding members needs a paid plan.
- Choose the AI model for Relay in Admin, under Models, on every plan.
Starter
About 1,900 answers a month
Answer your visitors from your own website.
- 500 pages indexed
- 20 uploaded sources
- Weekly automatic re-sync
- 2 quality checks a month
- Your logo and assistant name in the chat
- WhatsApp, lead capture, human handoff and Slack included
- 2 team members included, then $7 a month each
Premium
About 5,500 answers a month
A bigger site, synced daily, with your logo on the chat button.
Everything in Starter, plus
- 2,000 pages indexed
- 100 uploaded sources
- Daily automatic re-sync
- 10 quality checks a month
- Your logo on the chat button
- 3 team members included, then $7 a month each
Enterprise
About 19,900 answers a month
A white-label assistant for large sites.
Everything in Premium, plus
- 5,000 pages indexed
- 500 uploaded sources
- Unlimited conversation history
- Unlimited quality checks
- No "Powered by" line
- 10 team members included, then $7 a month each
Answer counts are estimates on the default AI model.
Not a solar installer?Relay answers from your site.
Any business whose customers ask the same questions its website already answers. A few, and what their customers ask:
What Relay connects to.
Your website
One script tag, with steps for HTML, Next.js, React, WordPress, Webflow, Shopify and Google Tag Manager.
WhatsApp
Your own WhatsApp Business number, through Meta's Cloud API and your own Meta app.
Slack
Alerts and leads by direct message or in a channel. Your team can reply to a customer from the thread.
Email
Alerts and leads to confirmed addresses, and replies to visitors with attachments.
Webhook
Each new or updated lead as signed JSON, for Zapier, Make, Google Sheets or your own system.
Questions about Relay
Your pages, pages built with JavaScript included; the PDFs your pages link to, scanned ones included; and the pictures on your pages, such as a price poster or a menu. It follows robots.txt and your sitemap, and finds your YouTube and Vimeo videos so it can link to them. Each organization has one Relay site.
What the site doesn't say, you add in the Knowledge tab: a page by its URL, pasted text, or an uploaded file. Re-sync is Manual to start; make it weekly on any plan, or daily on Premium and Enterprise. A sync that would leave Relay with nothing to answer from fails and keeps what it had.
Two: the chat widget on your website, and WhatsApp on your own Business number, connected through Meta's Cloud API with your own Meta app. Both answer from the same knowledge.
Your team gets alerts and leads in Slack or by email, and can reply to a customer from a Slack thread or by email. The customer's side of the conversation stays on your website or on WhatsApp.
Each answer lists the pages it used under Sources, so you and your customer can open them. Before a reply goes out, its figures are checked against your pages.
Test chat lets you ask your own questions before you go live. Quality writes test questions from your pages, Relay answers them, and a separate AI judge grades each answer; anything it marks down, you can fix with your own answer, and Relay uses it from the next question on.
It says it couldn't find that on your site, rather than guessing, and offers a way to reach your team: your published contact details, the details form, or a person when handoff is on. The question goes to Gaps, counted with others like it, and you can be alerted in Slack or by email.
No. Relay answers from your website and the files you add. It doesn't look up orders or accounts, sign anyone in or make bookings, and it doesn't ask customers for account details.
If your site has a booking page, Relay can point customers to it, and it can take their details so your team can follow up.
Yes, through the lead webhook, on every plan. Each new or updated lead is sent as signed JSON: Zapier or Make can catch it with a Catch Hook step, Google Sheets can take it with the Apps Script recipe in Settings, or your own system can receive it. Admins can also download the leads as CSV.
The language and script your customer writes in: a question in Spanish gets a Spanish answer, and Hinglish gets Hinglish in Latin letters.
The widget's own text, its buttons, labels, details form and set messages, follows the conversation's language in English, Hindi, Spanish, French, German, Portuguese, Italian and Dutch. In Hinglish or any other language it stays in English. Your greeting and starter questions show as you wrote them.
Buying signals, the cue for the details form when someone looks ready to buy, are picked up in any language.
No. Relay answers on its own, at any hour, and human handoff starts switched off. Switch it on in Settings and set your team's hours, 24/7 or your own. Outside them Relay keeps answering, and a customer who asks for a person can leave their details for your team.
Relay masks phone numbers and emails in conversations before they are stored or sent to the AI model. The details a customer types into the lead form are kept on the lead, with their consent recorded.
Conversations are kept for 90 days on Starter, a year on Premium and with no time limit on Enterprise. The widget sets no cookies.
Yes, on every plan. An admin picks the model Relay answers with in ChatPlotDB's admin area, under Models. The answers a month quoted for each plan are estimates on the default model, so the count changes with the model you pick.
Relay has three plans: Starter $25 a month, Premium $79 and Enterprise $300. Their credits buy about 1,900, 5,500 and 19,900 answers a month, estimates on the default model. Any plan can be paid yearly for 10 months' price.
A new organization gets 200 Relay credits to try it first, with no card; credits expire 12 months after they arrive. Starter includes 2 Relay members, Premium 3 and Enterprise 10, and each extra member is $7 a month. The pricing page compares every limit.
