Privacy Policy
Effective date: January 15, 2025
1. Information We Collect
We collect information you provide directly, information collected automatically when you use our services, and information from third-party sources. This includes:
Personal Information:
- Name and email address
- Billing and payment information
- Account credentials
- Communication preferences
Automatically Collected Information:
- Device and browser information
- IP address and location data
- Usage patterns and interaction data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our ChatPlotDB and Voxly AI services
- Process database queries and deliver AI-powered insights
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
- Personalize and improve your analytics experience
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf
- Legal Requirements: When required by law or to respond to legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent or at your direction
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All database connections are encrypted, and we maintain SOC 2 compliance for enterprise security standards.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Query history and analytics data can be deleted upon request.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it.
9. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR and other applicable regulations.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
11. Contact Us
For questions about this Privacy Policy, contact our Data Protection Officer at privacy@simplifyingai.com.